One shared picture of every sales-order line
A simple tracker linking each bill of quantities line in a sales order to the purchase order lines across vendors, through to delivery.
Notes from the operations floor
Notes on running multi-country business operations.
Case studies
How the operating chain actually runs
Anonymised cases from the work, each written as Situation, Judgement, Action and Outcome. Insights share the lesson. Case studies show how it was applied.
Procurement should help us decide which vendor to back, where spend is concentrated and when an alternative needs developing, not just tell us where an order stands.
How a bill of quantities (BOQ) to purchase order (PO) tracker turns procurement data into vendor decisions: assess delivery, documentation and quality, analyse spend concentration, qualify alternate suppliers early and negotiate with evidence. AI can flag risks faster, but teams still need to qualify vendors and lead the final negotiations.
A job description tells people what to do. A KRA tells them what they own.
How to make every role own a result: clear job descriptions first, then KRAs, a few KPIs per role, visible huddles and dashboards, client-felt measures and reviews that coach. AI can show the numbers, but a leader still decides who owns them.
The margin engine: six controls that make a services contract pay
Six controls that make a services contract pay: starting from the cost to serve, the SLA as the product, a one-page handover, a live scorecard, customer health scoring and on-time billing.
Inventory is cash sitting on a shelf
Why systems integration plans for site readiness, not demand: phased delivery or customer storage with a delivery milestone, deliveries linked to billing, tagged surplus stock and transparent cash planning.
Clients remember AMCs by uptime, not visits
How service operations at scale earn renewals: response tiered by business impact, preventive visits that surface risks and mitigations, repeat-fault tracking, quarterly value reviews and per-site unit economics.
Five habits that keep cash moving in a project business
Five weekly habits that help projects fund themselves: project-level cash flow, a rolling 13-week forecast, same-day milestone invoicing, hard-negotiated terms and shared collections.